Shipping & Returns

SHIPPING:

• FREE local pickup is available in both locations! You will be notified as soon as your order is ready (orders are typically ready within 1-4 hours). If we expect your order to take longer than that, we will contact you as soon as we can. 
• All U.S. orders over $100 will receive FREE shipping via USPS, UPS, or FedEx.
• We offer flat rate shipping for only $7.99. 
• All shipments will take approximately 3-4 business days. Tracking information is provided via email to the customer at the time the order has completed warehouse processing. We do not process or ship orders on weekends or holidays.
• Some oversized items will have additional shipping charges. We reserve the right to contact you to ask you to pay for additional shipping.
• Suite Child does not ship furniture. If you want to pay to ship furniture, please contact us to get a shipping fee quote.

RETURN POLICY:

• If you’re unhappy with your purchase, we’ll gladly return the product within 30 days of purchase for an exchange, or store credit, or a full refund.
• Returns will not be accepted on items post marked after 30 days, special orders, seasonal items, chairs, opened car seats, or discounted items.
• Items eligible for return/exchange must be unopened/unused, in original packaging with all tags.
• Gifts and gift receipts will receive an exchange or store credit.
• Store credit will be given on a gift card that never expires.
• Refunds will be given in the form of original payment.
• Defective products will be exchanged or handled by the manufacturer.

 ONLINE RETURN PROCESS:

• Please reference the above “Return Policy” for return details and eligibility.
• Returns that are being shipped back to Suite Child, must be post marked within 30 days of the original date of purchase; shipping costs will be paid for by the customer.
• Original shipping costs will not be refunded to the customer.
• An exchange, store credit, or a refund will be issued within 5 business days of the return arriving at Suite Child. 
• Please include a copy of the original invoice/receipt. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation may have a delayed refund.
• Defective or Damaged Merchandise: Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
• Please email customer@suitechild.com if you have questions or need additional instructions.